Return Policy

PureGoldLuxx does NOT offer refunds, however, we offer store credit which you can use towards a future purchase. Items must be returned within 7 days of the date you receive your order.

Please return to the following address: 1360 NW 54th Ave Lauderhill, Fl 33313

Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

If you'd like to return an item, please contact us at info@puregoldluxx.com stating your order number & the reason for return.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged, we reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 days for your return to be processed.

Items must be new, unworn and unwashed. Eligible items may be returned for store credit. PureGoldLuxx does not offer refunds. All sale items are non-returnable, non-refundable and non-exchangeable. Clearance items, discounted items, and items purchased on promotion are not eligible for return. They are FINAL SALE. Bodysuits and swimwear are FINAL SALE due their delicate nature.

Final Sale Items

Items purchased on promotion are not eligible for return. Sale or clearance items are final sale. Body suits are final sale due to its delicate nature.

Order Not Delivered or Returned to Sender

Please ensure that your address is correct when you place your order.

If your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please email us at info@puregoldluxx.com.